Refund policy

Last Updated: August 2026

At ZEEVAAH, every piece is carefully inspected before dispatch to ensure it meets our quality standards.

Due to the delicate and personal nature of jewellery, we do not accept returns or exchanges for change of mind or personal preference.

If you receive an item that is damaged, defective, or different from what you ordered, please follow the process below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Email: zeevaah.store@gmail.com

Please include:

  • Your order number
  • A clear unboxing video showing the condition of the package and product
  • Clear photographs showing the damage, defect, or incorrect item

Please retain the product, packaging, labels, and any accessories until your claim has been reviewed.

Once we have reviewed and verified the issue, we may offer an appropriate resolution in the form of a replacement, store credit, or refund, depending on the circumstances and availability of the product.

Approved refunds will be issued to the original payment method used for the order.

Claims submitted without sufficient supporting evidence, including an unboxing video where applicable, may not be eligible for review.

Please do not send any product back to us unless our customer support team has approved the return and provided return instructions.

Non-Returnable and Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Change of mind
  • Personal preference
  • Incorrect product selection by the customer
  • Products that have been worn or used
  • Products that have been altered
  • Products damaged after delivery due to misuse, improper handling, or improper care
  • Sale or promotional items
  • Gift cards

For hygiene and quality-control reasons, jewellery that has been worn or used cannot be returned unless an eligible defect was reported in accordance with this policy.

Natural Variations

Some ZEEVAAH pieces may feature natural stones, pearls, or other materials that naturally vary in colour, shape, texture, pattern, or appearance.

Minor variations arising from natural materials, photography, lighting, or differences in screen and display settings are not considered defects.

Refund Processing

Once a refund has been approved, it will be processed to the original payment method used for the order.

Please allow approximately 5–7 business days for us to process an approved refund.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

If you have not received an approved refund after the expected processing period, please contact us at zeevaah.store@gmail.com.

Order Cancellations

Cancellation requests can only be considered before an order has been processed or shipped.

Once an order has been processed for dispatch or shipped, it can no longer be cancelled.

To request a cancellation, contact us as soon as possible at:

Email: zeevaah.store@gmail.com

Submitting a cancellation request does not guarantee cancellation if the order has already entered processing or dispatch.

Contact Us

If you have any questions about an order, damaged or defective product, replacement, cancellation, or refund, please contact us:

ZEEVAAH
A brand operated by T.SUBBARAYACHETTIYAR & CO

Email: zeevaah.store@gmail.com
Phone: +91 74184 71501