Terms of service

Last Updated: June 2026

Welcome to ZEEVAAH. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. GENERAL

This website is operated by ZEEVAAH. Throughout the site, the terms "we", "us", and "our" refer to ZEEVAAH.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be effective immediately upon posting on this website.

Your continued use of the website following any changes constitutes acceptance of those changes.

2. ELIGIBILITY

By using this website, you confirm that:

You are at least 18 years old; or
You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing orders or creating an account.

3. PRODUCTS

We strive to display our products as accurately as possible.

However:

Product colors may vary due to screen settings, lighting conditions, and photography.
Natural stones, pearls, and handcrafted elements may show slight variations in color, texture, size, or appearance.
Such variations are natural characteristics and shall not be considered defects.

We reserve the right to:

Modify product descriptions, pricing, and availability at any time.
Limit quantities purchased.
Discontinue products without prior notice.

4. PRICING

All prices displayed on this website are in Indian Rupees (INR).

We reserve the right to:

Change prices without notice.
Correct pricing errors.
Refuse or cancel orders placed at incorrect prices.

In the event of a pricing error, customers will be notified and offered the option to proceed with the corrected price or receive a full refund.

5. ORDERS

Placing an order constitutes an offer to purchase.

ZEEVAAH reserves the right to:

Accept or reject any order.
Cancel orders suspected of fraud or unauthorized activity.
Limit quantities purchased by any customer.

If payment has been received for a cancelled order, a refund will be issued to the original payment method.

6. SHIPPING

We currently ship within India.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

Courier partner delays
Weather conditions
Public holidays
Natural disasters
Other circumstances beyond our control

Once an order has been handed over to the shipping carrier, delivery timelines are controlled by the carrier.

7. RETURNS & REPLACEMENTS

Due to hygiene and quality-control reasons, we do not accept returns for:

Change of mind
Personal preference
Incorrect product selection
Sizing expectations
Minor variations in color, texture, or appearance that naturally occur in handcrafted or fashion jewelry

Returns or replacements are accepted only if the product is received damaged or defective.

To request a replacement:

Contact us within 24 hours of delivery.
Provide clear photographs of the issue.
Provide an unboxing video showing the condition of the package and product upon opening.

Claims submitted without an unboxing video may not be eligible for replacement.

All replacement requests are reviewed on a case-by-case basis, and the final decision rests with ZEEVAAH.

8. JEWELRY CARE

To maximize the life of your jewelry:

Avoid contact with perfumes, lotions, cosmetics, and chemicals.
Remove jewelry before swimming, showering, exercising, or sleeping.
Store jewelry in a cool, dry place away from humidity.
Clean gently using a soft cloth after use.

Improper care may affect the appearance and longevity of the jewelry and shall not be considered a manufacturing defect.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

Product images
Logos
Brand assets
Text
Graphics
Designs
Videos

is the property of ZEEVAAH and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. USER CONDUCT

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the operation of the website.
Misrepresent your identity or payment information.

Violation of these terms may result in suspension or termination of access to our website.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ZEEVAAH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

12. PRIVACY

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

13. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

Accessing third-party websites is done at your own risk.

14. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or purchases made through ZEEVAAH shall be subject to the jurisdiction of the competent courts of India.